FAQ

CUSTOM

We love making custom pieces!

 

Anything your heart desires - describe it, draw it, send us photo references - and we will make your dream come true. Contact us anytime with custom order requests or questions.

WHOLESALE

We love carrying wholesale! 

If you are interested in purchasing any of my jewelry pieces wholesale, please contact us for wholesale minimums, pricing, and more info.

CARE & CLEANING

All of my jewelry is handmade from natural, organic materials which can tarnish over time if not stored properly. When possible, please clean jewelry after use with a soft dry fabric cloth to remove dust and body oils. If you find your jewelry has tarnished, you can easily bring it back a beautiful shine with a jewelry polishing cloth. I suggest a Sunshine polishing cloth.

REPAIRS

Items purchased from Judith Poe:

For all repair inquiries, please email hello@judithpoe.com. Please include your name, description of the repair required, photo of the damage, and proof of purchase.

If we are able to repair your piece, we will issue you a return authorization along with shipping instructions.

 

Repairs take 2-4 weeks to complete depending on the nature of the repair. We will return your repaired item back to you as soon as it is ready and will notify you via email with a tracking number as soon as it ships. 

All repairs are subject to shipping charges.

We reserve the right to deny unreasonable repairs, returns, and exchanges. 

Items purchased from another stockist:

Please contact the stockist that you originally purchased the item from.

If they are unable to help you, please email hello@judithpoe.com and we will do our best to assist you.

BACKORDER

Please allow up to 15 business days for us to hand-make and ship out all back-ordered items.

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