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FAQ

DOMESTIC SHIPPING

Orders are processed pending item availability and credit card verification. Client Care will contact you if any issue may arise. 

​All domestic orders are shipped via USPS First Class Mail with signature upon delivery required.

This service can take 3-5 (but sometimes up to 10) business days to arrive.

This service is uninsured - feel free to reach out if you'd like to include insurance with your order.

​Upgraded shipping methods available at check-out:

- USPS Priority (will arrive in 2-3 business days)

- USPS Express (will arrive in 1-2 business days)

FedEx and UPS are available upon request – please email care@judithpoe.com to arrange details.

INTERNATIONAL SHIPPING

All international orders will be shipped via USPS International Priority or FedEx with insurance and require signature upon delivery to prevent any loss or damage in transit.

Orders may be subject to additional charges based on taxes, tariffs, and duties put into place by the receiving country. The buyer assumes all responsibility for any fees to be paid for at the time of delivery.

All clients and wholesalers registered on the website shall be solely liable to ensure that they can import any product line to their shipping destination without violating any laws, conditions, restrictions or guidelines that may be applicable for importing products to such any region or country.

All international clients shall be solely liable for paying customs duties and taxes that may be applicable to their order.

Customer assumes responsibility for shipment at the time the order leaves the shipping point. All shipping charges are the responsibility of the customer.

 

Judith Poe Jewelry shall not be liable for any confiscated packages due to unpaid customs, failure to provide necessary documents or any violation of import restrictions or guidelines that may be applicable to your order.

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Judith Poe Jewelry is not responsible for any orders once it is in the hands of the shipping courier, which includes any lost, stolen or misplaced packages during transit or upon delivery.

CARE & CLEANING

All jewelry is handcrafted from natural, organic materials which can and may tarnish over time if exposed to chemicals or not stored properly.

 

When possible, please clean jewelry after use with a soft dry fabric cloth to remove dust and body oils.

 

If you find your jewelry has tarnished, you can easily bring it back a beautiful shine with a jewelry polishing cloth.

CUSTOM DESIGNS

Custom pieces are our specialty!

 

Anything your heart desires - describe it, draw it, send us photo references - and we will make your dream come true. Contact us anytime with custom order requests or ideas!

 

A $250 design deposit is required to collaborating on any custom design project. It is a non-refundable deposit; however, we're happy to apply it towards the final cost of the custom piece!

 

 

The deposit includes creative conversations and collaborations about the look and feel of the design, including any special gemstone or metal sourcing required.

A digital CAD rendering of your custom design is  be available for $150, which includes up to 3 design modifications with any additional design changes afterwards incurring a $75 charge per change.

 

Upon approval of the design, we'll present a Custom Design Contract electronically via email. We also require the following payments at this time:

 

  • 50% deposit of the agreed upon final cost

  • 100% down on gemstones specially sourced for the custom piece (if applicable)

  • Rush fees may apply depending on timeline

 

Once completed, Judith Poe Design Team will notify you when the jewelry is completed and ready for shipment. Full payment is required at this time, if not already taken care of.

 

Buyer is responsible for all shipping costs, which include insurance, tracking and signature upon delivery required.

 

 

Judith Poe Design is not responsible for any lost or stolen domestic or international packages once the tracking number for the order is marked 'Pre-transit' or 'In transit''

Necklace Lengths

NECKLACE LENGTHS

SUSTAINABILITY

it’s not enough to create beautiful products - we believe it must be handcrafted in ways that enhances the beauty of the lives of the people who wear it and to the environment from which the materials originate from.

 

We do this by working with trusted vendors with honest supply chains and implementing eco-minded design practices.

 

Consciously designing for quality and longevity, we prize ourselves in using alternatively sourced stones such as antique, recycled, or ethically lab grown gemstones.

 

By purchasing from Judith Poe, you are not only supporting skilled craftsmen and women in San Francisco Bay Area, but also a network of vendors in the US who are committed to celebrating and respecting our earth’s beautiful resources.

HEIRLOOM JEWLERY

Yes, we love re-imagining heirloom pieces! We will need a copy of the appraisal or receipt to confirm the value of your piece for insurance purposes. If the appraisal or receipt is not available, Judith Poe Jewelry will insure the item up to $100 unless otherwise stated. Please note that we cannot melt down existing jewelry and use the metal to incorporate into a new piece.

REPAIRS

We offer a 30 day complimentary repair policy to our clients, wholesale retailers and their clients. Every piece of jewelry is thoroughly inspected for quality and assurance before shipment.

After the complimentary 30 day repair window has passed, we will gladly repair any Judith Poe Jewelry piece(s), due to normal wear and tear, at a discounted rate.

 

We reserve the right to decide what constitutes normal wear and tear. Unfortunately, we do not repair any other jewelry designer’s work.

Should repairs be needed, it is the customer’s responsibility to securely ship and insure the piece(s).

 

Products purchased through Judith Poe Jewelry website:

For all repair inquiries, please email care@judithpoe.com with the following information:

  • Your Name or Purchaser Name

  • Order Number or Invoice Number

  • Date of Invoice

  • Nature of Repair: description of the repair required - please include photos for reference

  • Original Packing List or Invoice, so a repair RMA can be processed


Repairs can take up to 2-4 weeks to complete depending on the nature of the repair. We will return the successfully repaired item as soon as it is ready for shipment. We will notify you via email with a tracking number as soon as it ships.

 

Buyer is responsible for all shipping costs. Repairs may be subject to materials and labor costs, which we kindly request payment upfront prior to starting the repair work.

 

If we are able to repair your piece, we will issue you a Return Merchandise Authorization (RMA) with shipping instructions.

 

We reserve the right to deny unreasonable repairs, returns, and exchanges. 

 

Items purchased from a Judith Poe Jewelry retailer:

Please contact the retailer that you originally purchased the item from.

If they are unable to help you, please email our Client Care at care@judithpoe.com and we will do our best to assist you.

RETURNS

View our Returns and Refunds Policy here: https://www.judithpoe.com/shipping-returns