DOMESTIC SHIPPING

Orders are processed pending item availability and credit card verification. Judith Poe Jewelry will contact you via email if there are any issues with your order.

Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within the allotted production time listed in the product details.

Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.

All orders are shipped via USPS First Class Mail. This service can take 3-5 (but sometimes up to 10) business days to arrive. This service is uninsured - feel free to reach out if you'd like to include insurance with your order.

All orders will require a signature upon delivery.

Upgraded shipping methods available:

  • USPS Priority (will arrive in 2-3 business days)

  • USPS Express (will arrive the following business day)

 

FedEx and UPS are available upon request – please email hello@judithpoe.com to arrange an upgraded shipping method.

Printed invoices will not be included with shipped packages in efforts to reduce waste.

Judith Poe Jewelry is not responsible for any orders once it is in the hands of the shipping courier, which includes any lost, stolen or misplaced packages during transit or upon delivery.

INTERNATIONAL SHIPPING

Orders are processed pending item availability and credit card verification. Judith Poe Jewelry will contact you via email if there are any issues with your order.

Orders placed Monday - Friday after 12PM PST will begin processing the next business day and will ship within the allotted production time listed in the product details.

Orders placed on Friday after 12PM PST or over the weekend will begin processing on the following Monday.

For our international customers, USPS has announced they have begun suspending shipments to certain countries and are experiencing delays. We strongly suggest international orders be placed with DHL Express or UPS Expedited.

All orders will require a signature upon delivery.

  • All international orders are shipped via USPS First Class International

  • Orders may be subject to additional charges based on taxes, tariffs, and duties put into place by the receiving country. The buyer assumes all responsibility for any fees to be paid for at the time of delivery.

 

Printed invoices will not be sent with shipped packages in efforts to reduce waste. I cannot guarantee delivery dates unless a USPS Priority Mail Express is purchased, which is the only method of shipping with a guaranteed delivery date. FedEx and UPS are also great options!

Judith Poe Jewelry is not responsible for any orders once it is in the hands of the shipping courier, which includes any lost, stolen or misplaced packages during transit or upon delivery.

GIFT WRAP

All items arrive beautifully gift wrapped, so there is no need to make a special request. However, if you'd like items individually wrapped (as opposed to multiple items in one gift box), please specify by sending us an email at hello@judithpoe.com

 

This service is free of charge!

RETURN POLICY

Please contact us right away if you are unsatisfied with your purchase. We will work quickly to resolve any issues to ensure a positive shopping experience with Judith Poe Jewelry.

Due to the nature of these items, the following are final sale and not eligible for a return or exchange:

  • Custom or personalized orders

  • Earrings – for hygienic reasons

  • Items on sale

 

In the rare occasion, you are unsatisfied with your purchase; please contact us within 5 days of the delivery date.

  • All merchandise must be unworn, unaltered, with original packaging, and in resalable condition to qualify for a refund and may be subjected to a 20% restocking fee.

 

  1. ​Contact us: with your order # and reason for the return

  2. We will issue a return authorization along with shipping instructions

 

We will apply the refund to the original form of payment within 5 - 7 business days of receiving the return order. You will be notified via email to the email address listed on your account when the refund is applied. Your bank may require additional days to process and post the refund transaction to your account.

  • Products purchased through other Judith Poe Jewelry retailers must be returned or exchanged to the original retailer and are subject to the retailer’s individual store policy.

 

  • If you have received JP jewelry as a gift, you may exchange it within 7 days of receipt for store credit. The piece must be unworn, in the original packaging, and show no signs of wear.

 

  • If you wish to return a piece of JP jewelry you received as a gift, the person who paid for the piece must be present in order to receive a refund. The piece must remain unworn and in the original packaging and show no signs of wear. 

 

  • All sale items are final. Please, no exceptions.

  • Custom pieces and wholesale orders are excluded from this return policy. All custom pieces or wholesale orders are non-refundable and FINAL sale. Please, no exceptions.

  • Of course, we want you to be happy with your purchase, so please reach out with any questions or concerns.

  • All international orders are final sale.

MISTAKE WITH AN ORDER

While we do our very best to ensure great quality, we are all human and occasionally there may be an error on our part. In this rare occurrence, Judith Poe Jewelry will take full responsibility on replacing the order. Please contact us immediately if there is any problem with your purchase with order number ready.

ORDERS & CANCELLATIONS

An agreement for Judith Poe ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

TERMS AND CONDITIONS OF WEB STORE PURCHASE

By purchasing goods from Judith Poe Jewelry you are entering into a legally binding agreement with our company on the following terms.  Please read and understand these terms as they affect your rights and liabilities. Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days

WARRANTY

Judith Poe Jewelry is 100% guaranteed for craftsmanship for 30 days upon receiving your order.

  • Unfortunately, we cannot guarantee an item for normal wear over longer periods of time, so please contact us within 30 days of your order if you need a repair due to craftsmanship.


If you order a piece of jewelry and find that you don't like how it looks, or are allergic to the metal - this does not qualify for warranty, as this is not due to craftsmanship.

Judith Poe Jewelry is not responsible for lost or damaged jewelry after delivery has been accepted.

PRIVACY POLICY & DISCLAIMER

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

We collect personally identifiable information through communications with you or through the Judith Poe website, whenever you interact with Judith Poe online.  Some examples include:

  • Purchasing product on the Judith Poe website

We use personal information collected on our website to create a better shopping experience for each consumer. Judith Poe Jewelry will never sell or misuse your personal information.

Please reload