SHIPPING

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped.

All orders require a signature upon delivery.

The following shipping methods are in effect during this time:

  • USPS First Class (will arrive in 2-5 business days)

  • USPS Priority (will arrive in 2 business days)

  • USPS Express (will arrive the following business day)

 

FedEx and UPS are available upon request – please email hello@judithpoe.com to arrange

 

INTERNATIONAL SHIPPING

  • All international orders are shipped via USPS First Class International

  • They may be subject to additional charges based on taxes, tariffs, and duties put into place by the receiving country. The buyer assumes all responsibility for any fees to be paid for at the time of delivery.

 

Printed invoices will not be sent with shipped packages in efforts to reduce waste. I cannot guarantee delivery dates unless a USPS Priority Mail Express is purchased, which is the only method of shipping with a guaranteed delivery date. FedEx and UPS are also great options!

GIFT WRAP

All items arrive beautifully gift wrapped, so there is no need to make a special request. However, if you'd like items individually wrapped (as opposed to multiple items in one gift box), please specify by sending us an email at hello@judithpoe.com

 

This service is free of charge!

RETURN POLICY

If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund, less any applicable shipping charges, within 5 days of your delivery date

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  • The merchandise must be unworn, unaltered, with original packaging, and in resalable condition to qualify for a refund.​

           1. Contact us: hello@judithpoe.com with your order # and reason for the return

 

           2. We will issue a return authorization along with shipping instructions

 

           3. We do not offer merchandise exchanges.

If you would like one Judith Poe item in place of another, simply return your original purchase by following the above return guidelines and place a new order for the item that you would like.

We will apply your refund to the original form of payment within 5 - 7 business days of receipt. You will be notified via email to the email address listed on your account when the refund is applied. Your bank may require additional days to process and post the refund transaction to your account.

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  • Products purchased through other Judith Poe Jewelry retailers must be returned or exchanged to the original retailer and are subject to the retailer’s individual store policy.

 

  • If you have received JP jewelry as a gift, you may exchange it within 7 days of receipt for store credit. The piece must be unworn, in the original packaging, and show no signs of wear.

 

  • If you wish to return a piece of JP jewelry you received as a gift, the person who paid for the piece must be present in order to receive a refund. The piece must remain unworn and in the original packaging and show no signs of wear. 

 

  • All sample sale items are final. Please, no exceptions.

  • All custom pieces and wholesale orders are excluded from this return policy. All custom pieces or wholesale orders are non-refundable and FINAL sale. Please, no exceptions.

  • Of course, we want you to be happy with your purchase, so please contact us if you have any questions or concerns.

  • All international orders are final sale.

ORDERS & CANCELLATIONS

An agreement for Judith Poe ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

TERMS AND CONDITIONS OF WEB STORE PURCHASE

By purchasing goods from Judith Poe Jewelry you are entering into a legally binding agreement with our company on the following terms.  Please read and understand these terms as they affect your rights and liabilities. Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days

WARRANTY

Our goal is to provide high quality goods and products.  Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.

Judith Poe Jewelry is not responsible for lost or damaged jewelry after delivery has been accepted.

PRIVACY POLICY & DISCLAIMER

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

We collect personally identifiable information through communications with you or through the Judith Poe website, whenever you interact with Judith Poe online.  Some examples include:

  • Purchasing product on the Judith Poe website

We use personal information collected on our website to create a better shopping experience for each consumer. Judith Poe Jewelry will never sell or misuse your personal information.

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