Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 2-5 business days once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped.
All orders are shipped via United States Post Office. The following shipping methods are in effect during this time:
First Class (will arrive in 2-5 business days)
Priority (will arrive in 2 business days)
Express (will arrive the following business day)
International: All orders shipping internationally are shipped via USPS First Class International. They are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. Judith Poe Jewelry is not associated with these fees. All fees are to be paid for by the customer at the time of delivery.
Printed invoices will not be sent with shipped packages in efforts to reduce waste. I cannot guarantee delivery dates unless you purchase an USPS Priority Mail Express upgrade. I ship all orders via USPS, and Priority Mail Express is the only method of shipping with a guaranteed delivery date.
All items arrive beautifully gift wrapped, so there is no need to make a special request. However, if you need items individually wrapped (opposed to multiple items in one gift box), please specify in an email to us. This service is free of charge!
If you are not completely satisfied with the item(s) you received, you may return your purchase for a full refund, less any applicable shipping charges, within 5 days of your delivery date.
The merchandise must be unworn, unaltered, with original packaging, and in resalable condition to qualify for a refund.
2. Send the product back to us with a tracking # and be sure to email us the tracking #
3. We do not offer merchandise exchanges.
If you would like one Judith Poe item in place of another, simply return your original purchase by following the above return guidelines and place a new order for the item that you would like.
Custom-made pieces and wholesale orders are excluded from this return policy. All custom-ordered or wholesale pieces are non-refundable and FINAL sale. No exceptions.
We will apply your refund to the original form of payment within 5 - 7 business days of receipt. You will be notified via email to the email address listed on your account when the refund is applied. Your bank may require additional days to process and post the refund transaction to your account.
ORDERS & CANCELLATIONS
An agreement for Judith Poe ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed. Seller's charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by Purchaser.
Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.
TERMS AND CONDITIONS OF WEB STORE PURCHASE
By purchasing goods from Judith Poe Jewelry you are entering into a legally binding agreement with our company on the following terms. Please read and understand these terms as they affect your rights and liabilities. Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days
Our goal is to provide high quality goods and products. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
Judith Poe Jewelry is not responsible for lost or damaged jewelry after delivery has been accepted.
We collect personally identifiable information through communications with you or through the Judith Poe website, whenever you interact with Judith Poe online. Some examples include:
Purchasing product on the Judith Poe website
We use personal information collected on our website to create a better shopping experience for each consumer. Judith Poe Jewelry will never sell or misuse your personal information.